Privacy Policy

Toy.lk Refund Policy

At Toy.lk, we prioritize customer satisfaction and strive to ensure a positive shopping experience. If you are not fully satisfied with your purchase, our Refund Policy provides guidelines on how to request a return or refund. Please read the following policy carefully.

1. Eligibility for Refunds

  • To be eligible for a refund, items must be returned within 14 days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Some items may be non-refundable, including (but not limited to) gift cards, sale items, and perishable goods. Please review product listings for specific return exclusions.

2. Non-Refundable Items

  • Gift Cards: All gift card purchases are final and cannot be refunded.
  • Sale Items: Items purchased during sales or promotions are not eligible for refunds.
  • Customized Products: Custom or personalized items are non-refundable unless they arrive damaged or defective.

3. Refund Process

  • To initiate a refund, please contact our customer support team at Info@toy.lk or call +94 777 157020. Provide your order number, a description of the issue, and photos if the item is damaged or defective.
  • After your return request is approved, you will receive instructions on how to return the item. Shipping costs for returns may apply and are the customer’s responsibility unless the item was damaged or defective upon arrival.

4. Refund Approval and Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
  • In case of rejection, we will inform you of the reason for ineligibility.

5. Late or Missing Refunds

  • If you haven’t received a refund within the processing time, first check your bank account and contact your credit card company, as processing times may vary.
  • If you’ve completed these steps and still have not received your refund, please contact us at Info@toy.lk for assistance.

6. Exchange Policy

  • If you wish to exchange an item, please contact customer support to confirm product availability. Exchanges are only available for identical items or items of equal value.
  • Items returned for exchange must meet the eligibility criteria outlined in this policy.

7. Damaged or Defective Items

  • If you received a damaged or defective item, please contact us within [48 hours of delivery] with photos of the damage. We will arrange for a replacement or provide a full refund, depending on your preference and product availability.

8. Shipping Costs

  • Shipping costs are non-refundable, except in cases where the item was damaged or defective upon arrival.
  • For exchanges or returns due to customer preference, the customer is responsible for shipping costs.

9. Changes to This Policy

  • Toy.lk reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed.

Contact Us

For any questions or assistance with returns or refunds, please reach out to our customer service team:

  • Phone: +94 777 157020
  • Email: Info@toy.lk
  • Address: Eldeniya, Kadawatha, Sri Lanka